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Distributore ufficiale
Il tuo ordine in 6 passaggi
01
Hai effettuato un ordine?
Congratulazioni!
Hai ricevuto un’e-mail di conferma
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02
Alice GISSAT, la nostra collaboratrice responsabile della logistica e delle spedizioni, con sede nei pressi di Digione, si occupa di preparare manualmente il vostro pacco
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03
Riceverete un’e-mail con il vostro numero di tracciamento
Potrete seguire il suo percorso fino a casa vostra
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04
Il corriere lo scegliete voi (Colissimo o Mondial Relay)
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05
A seconda della vostra scelta, la consegna avverrà entro 2, 3 o 5 giorni (a seconda della modalità di consegna scelta)
Il tuo ordine verrà evaso entro 24 ore
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Fatto!
06
In caso contrario, vi preghiamo di segnalarcelo entro 14 giorni
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Punto di attenzione
Per quanto riguarda la ricezione del vostro ordine, non esitate a segnalarci eventuali problemi legati alla consegna e non accettate un pacco che dovesse arrivare già aperto o danneggiato. Restituitelo al postino rifiutando di firmare la ricevuta di consegna e teneteci informati via e-mail all'indirizzo: nathalie@okoeurope.com
Indietro
Hai ricevuto il tuo ordine? Fantastico!
Se tuttavia uno o più articoli non dovessero soddisfare le vostre aspettative, è possibile restituirli entro 14 giorni dalla ricezione dell'ordine.
Per farlo, basta seguire la procedura riportata di seguito:
- Rimettere l'articolo o gli articoli da restituire, nuovi e non utilizzati, nella loro confezione
- Inviateci un’e-mail all’indirizzo info@okoeurope.com, segnalandoci il reso e indicando il vostro nome, gli articoli restituiti, il motivo e il numero d’ordine
- Recarsi presso un ufficio postale e rispedirci il pacco al seguente indirizzo: ÖKO EUROPE, 25 chemin du Barra, 15000 AURILLAC – Francia
- Riceverete quindi un’e-mail da parte nostra a conferma che abbiamo ricevuto il vostro reso
- Il rimborso verrà accreditato automaticamente sulla tua carta di credito (o sul tuo conto corrente)
- Attenzione: le spese di spedizione per il reso saranno a vostro carico
Indietro
Hai ricevuto il tuo ordine? Fantastico!
Se tuttavia uno o più articoli non dovessero soddisfare le vostre aspettative, è possibile restituirli entro 14 giorni dalla ricezione dell'ordine.
Per farlo, basta seguire la procedura riportata di seguito:
- Rimettere l'articolo o gli articoli da restituire, nuovi e non utilizzati, nella loro confezione
- Inviateci un’e-mail all’indirizzo nathalie@okoeurope.com, segnalandoci il reso e indicando il vostro nome, gli articoli restituiti, il motivo e il numero d’ordine
- Recarsi presso un ufficio postale e rispedirci il pacco al seguente indirizzo: OKO EUROPE, ZONE ARTISANALE POUILLY BAS, 9 RUE DE L’ARTISANAT, 21560 COUTERNON – Francia
- Riceverete quindi un’e-mail da parte nostra a conferma che abbiamo ricevuto il vostro reso
- Il rimborso verrà accreditato automaticamente sulla tua carta di credito (o sul tuo conto corrente)
- Attenzione: le spese di spedizione per il reso saranno a vostro carico