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Azienda francese
Il vostro ordine in 6 passi
01
Avete effettuato un ordine?
Congratulazioni!
Avete ricevuto un'e-mail di conferma
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02
Alice GISSAT, la nostra responsabile della logistica e delle spedizioni con sede vicino a Digione, preparerà il vostro pacco a mano.
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03
Riceverete un'e-mail con il numero di tracking
Potete seguire il suo percorso fino a casa vostra
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04
La scelta è vostra (Colissimo o Mondial Relay).
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05
A seconda della scelta, la consegna è D+2 o D+3 o D+5 (a seconda del metodo di consegna).
L'ordine verrà elaborato entro 24 ore
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Non più!
06
In caso contrario, vi preghiamo di comunicarcelo entro 14 giorni.
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Punto di attenzione
Per quanto riguarda la ricezione del vostro ordine, non esitate a informarci di qualsiasi inconveniente causato dalla consegna e non accettate un pacco già aperto o danneggiato. Restituitelo al postino e rifiutate di firmare l'avviso di ricevimento, e teneteci informati via e-mail all'indirizzo nathalie@okoeurope.com.
Torna a
Avete ricevuto il vostro ordine? E' fantastico!
Tuttavia, se uno o più articoli non soddisfano le vostre aspettative, potete restituirceli entro 14 giorni dalla ricezione dell'ordine.
A tal fine, è sufficiente seguire la procedura descritta di seguito:
- Sostituire l'articolo o gli articoli da restituire, nuovi e non utilizzati, nella loro confezione.
- Inviateci un'e-mail all'indirizzo info@okoeurope.com, notificando il reso e indicando il vostro nome, gli articoli da restituire, il motivo del reso e il numero d'ordine.
- Recatevi presso un ufficio postale e rispediteci il pacco al seguente indirizzo: ÖKO EUROPE , 25 chemin du Barra 15000 AURILLAC - France
- Riceverete quindi un'e-mail di conferma dell'avvenuta ricezione del vostro reso.
- Il rimborso verrà effettuato automaticamente sulla carta di credito (o sul conto bancario).
- Le spese di spedizione per la restituzione sono a carico del cliente.
Torna a
Avete ricevuto il vostro ordine? E' fantastico!
Tuttavia, se uno o più articoli non soddisfano le vostre aspettative, potete restituirceli entro 14 giorni dalla ricezione dell'ordine.
A tal fine, è sufficiente seguire la procedura descritta di seguito:
- Sostituire l'articolo o gli articoli da restituire, nuovi e non utilizzati, nella loro confezione.
- Inviateci un'e-mail all'indirizzo nathalie@okoeurope.com, notificando il reso e indicando il vostro nome, gli articoli da restituire, il motivo del reso e il numero d'ordine.
- Recatevi presso un ufficio postale e rispediteci il pacco al seguente indirizzo: OKO EUROPE, ZONA ARTISANALE POUILLY BAS, 9 RUE DE L ARTISANAT, 21560 COUTERNON - Francia
- Riceverete quindi un'e-mail di conferma dell'avvenuta ricezione del vostro reso.
- Il rimborso verrà effettuato automaticamente sulla carta di credito (o sul conto bancario).
- Le spese di spedizione per la restituzione sono a carico del cliente.